Emotional Intelligence in the Workplace

IOSS is an Internationally accredited provider of versatile Industrial & Non-Industrial training and consultancy services offering high quality, practical support to our clients. Our training courses are designed based on local and international standards delivering industry best practices to our delegates.

The goal of IOSS training courses is to ensure that all individuals reach a certain level of competence to work more safely on-site, reducing the risk to themselves and others.

Soft Skills Training courses are designed to meet the requirements of modern industries and to provide knowledge and skills for understanding and preventing hazards in various fields.

Understanding emotions, managing, hearing and managing other emotions, and self-motivating skills are developed within the "Emotional Intelligence" skill. Practical exercises and course materials are provided in accordance with special training requirements. Content can be localized to reflect the country or region in which the workforce will operate.

Participants must successfully complete a training course and assessment to ensure that they reach the required level of competence. Successful participants will then receive a certificate.

  •  Introduction
  • Emotional Intelligence in the Workplace
  • What is Emotional Intelligence?
  • Audience inquiry. (Mood and energy matrix). Case-study
  • Myths about EQ.
  • Think of the Gospel's quote.
  • What does emotional competence mean?
  • Test for self-assessment EQ. 
  • The Five Competencies
  • Developing Emotional Intelligence
  • Applying the Competencies