Office Management

IOSS is an Internationally accredited provider of versatile Industrial & Non-Industrial training and consultancy services offering high quality, practical support to our clients. Our training courses are designed based on local and international standards delivering industry best practices to our delegates.

The goal of IOSS training courses is to ensure that all individuals reach a certain level of competence to work more safely on-site, reducing the risk to themselves and others.

Quality and Management Training courses are designed to meet the requirements of modern industries and to provide knowledge and skills for understanding and preventing hazards in various fields.

The course will provide delegates with the knowledge to prioritise and cope with multiple tasks, planning, making decisions and solving problems,communicate effectively and assertively at all levels .The courses are interactive and can be delivered in the language of your choice. Practical exercises and course materials are provided in accordance with special training requirements. Content can be localized to reflect the country or region in which the workforce will operate.

Participants must successfully complete a training course and assessment to ensure that they reach the required level of competence. Successful participants will then receive a certificate.

  • Understanding and clarifying purpose, vision and mission
  • The secret to working smarter rather than harder
  • Controlling, prioritising and organising your work
  • Streamlining your office systems and getting your paperwork under control
  • Making your office user friendly and efficient
  • Managing larger projects to meet deadlines
  • Planning skills – using a Gannt chart to chart work progress
  • Problem solving and decision making techniques
  • Decision Making tools
  • Different styles of communication
  • Win-win conflict resolution
  • Listening skills – seeking to understand before being understood
  • Creating a professional image
  • Leadership skills
  • Understanding stress and learning coping skills
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness