CONFLICT MANAGEMENT AND EFFECTIVE COMMUNICATION SKILLS

IOSS is an Internationally accredited provider of versatile Industrial & Non-Industrial training and consultancy services offering high quality, practical support to our clients. Our training courses are designed based on local and international standards delivering industry best practices to our delegates.

The goal of IOSS training courses is to ensure that all individuals reach a certain level of competence to work more safely on-site, reducing the risk to themselves and others.

Leadership and Soft Skills Training courses are designed to meet the requirements of modern industries and to provide knowledge and skills for understanding and preventing hazards in various fields.

The courses are interactive and can be delivered in the language of your choice. Practical exercises and course materials are provided in accordance with special training requirements. Content can be localized to reflect the country or region in which the workforce will operate.

Participants must successfully complete a training course and assessment to ensure that they reach the required level of competence. Successful participants will then receive a certificate.

  • What’s Conflict?
  • Main strategies of resolving conflicts
  • What’s communication (BS)
  • Foundation Tools
  • Set clear communication objectives
  • Establish a clear understanding of roles
  • Clarify the requirements and process that is most effective to achieve communication outcomes
  • Identify and utilize common ground for successful interactions
  • Team Exercise
  • The Communication Process
  • Stages of Communication
  • Barriers to communication
  • Communication Exercise-Case Studies
  • Communication Skills
  • Choice and Control
  • Emotional Intelligence
  • Four Key Components
  • Developing Trust
  • Gaining Rapport
  • Outcome Thinking
  • Listening for understanding
  • Expressing without Provoking
  • Questioning for Specifics
  • Influencing
  • Expanding the Skill Set 
  • Influencing Framework
  • Guidelines
  • Personal Needs and Motivations
  • Influencing Strategy