IOSS is an Internationally accredited provider of versatile Industrial & Non-Industrial training and consultancy services offering high quality, practical support to our clients. Our training courses are designed based on local and international standards delivering industry best practices to our delegates.
The goal of IOSS training courses is to ensure that all individuals reach a certain level of competence to work more safely on-site, reducing the risk to themselves and others.
Quality and Management Training courses are designed to meet the requirements of modern industries and to provide knowledge and skills for understanding and preventing hazards in various fields.
The course will provide delegates with the knowledge of a wide range of practical communication skills, understanding and awareness of themselves and others and how to manage emotions and habits, clarify communication pitfalls, provide opportunities for participants to assess their own communication skills. The courses are interactive and can be delivered in the language of your choice. Practical exercises and course materials are provided in accordance with special training requirements. Content can be localized to reflect the country or region in which the workforce will operate.
Participants must successfully complete a training course and assessment to ensure that they reach the required level of competence. Successful participants will then receive a certificate.
- Understanding the power of the subconscious in communication behaviours
- Understanding how we create habits and how to change to them
- What is emotional intelligence and how do we lose it?
- Understanding and overcoming the Ego
- Managing our emotions and feelings
- Calming down and reducing stressful reactions in communication
- Different communication styles
- Assessing your communication style and effectiveness
- Improving communication effectiveness
- The role of beliefs in assertive communication
- Practicing assertiveness skills & active listening
- Using effective questioning for clearer communication
- Understanding the secrets of body language
- Making a good first impression
- Building rapport, building your network & influence others effectively
- How to make a presentation which people will remember
- Using visuals effectively and handling questions
- Mastering social media and avoiding blunders
- Strategies for managing difficult behaviour
- The different personality styles & How to get along with any person
- Running effective meetings
- Consensus decision making in meetings
- Understanding the sources of conflict at work
- Conflict Management Styles
- Different styles of leadership
- Common leadership mistakes
- How to develop teamwork
- Motivational communication
- The Who, what, and how of effective delegation
- The delegation process & Coaching Skills
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location IOSS/Client Venue
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Validity N/A
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Duration 5 days
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Language English, Russian, Azerbaijani
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Partipicants min 5 - max 10
